We provide Indonesian e-VOA application assistance and visa application management services. As we do not sell physical products, product returns do not apply.
Cancellations and Refunds
You may request cancellation by contacting us before your application is submitted. Refund eligibility depends on the stage of processing and any government or third-party fees already paid. Government fees and other charges may be non-refundable under the relevant provider’s rules.
Visa approval is determined by Indonesian Immigration. Visa refusal alone does not automatically entitle you to a refund for services properly provided. However, your rights under Australian Consumer Law remain protected.
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
How to Request a Refund
Please contact us through our Contact Us page with your booking reference and the reason for your request. We will review your request in accordance with this policy and applicable consumer protection laws.